KnowledgeSync - Business Activity Monitoring
The right information – sent to the right people, at the right time, via the right device – is critical to the success of your organization. Emailing an invoice to a client when they place an order. Faxing a purchase order to a supplier when stock runs low. Scheduling a sales rep to follow-up with a prospect who hasn’t been contacted. Or taking an incoming email and creating a support ticket. KnowledgeSync automates these processes – across your organization – as the industry’s leading Business Activity Monitoring solution.
Business Activity Monitoring benefits all parts of an organization; as such, KnowledgeSync’s design has always been as an enterprise-class application.
Sales staff may depend on KnowledgeSync to keep them on top of pending sales opportunities; while at the same time an organization’s accounting department may rely on KnowledgeSync to automatically send invoices and statements to clients, while simultaneously notifying staff about clients whose payments are overdue.
Customer Service organizations utilize KnowledgeSync for everything from call escalation to the creation of support tickets from incoming email messages. And a company’s Human Resources department counts on KnowledgeSync to alert them to such items as excessive overtime and the status of potential new hires that require review and approval.
And KnowledgeSync is just as invaluable to manufacturers who use it to monitor job delays, material availability, and budgetary overruns, as it is to a marketing department, who use it to automate email campaigns, track response status, and deliver requested product information.
Using the industry-standard Microsoft SQL Server database system, a multi-tiered client/server architecture, and more alert delivery methods than any other Alerting solution, KnowledgeSync is the one solution organizations need for all their business activity monitoring needs.